Privacy Policy

Who we are

Kalviora Cleaning provides residential and commercial cleaning services across Australia. This policy explains how we collect, use, disclose and protect your personal information when you use our website and services.

Information we collect

• Contact details such as name, phone number and email when you request a quote or book.
• Service details such as address, property type, room count, scheduling preferences and notes you provide.
• Communications you send to us, including enquiries and feedback.
• Usage data such as pages viewed and referral source to help improve our website. See Cookies below.

How we use your information

• To provide quotes, schedule cleans and deliver services.
• To communicate about bookings, reminders and service updates.
• To improve our website, services and customer experience.
• To send news and offers if you subscribe to our newsletter. You can unsubscribe at any time.
• To comply with legal obligations and resolve disputes.

Lawful basis

We process personal information where it is necessary to perform a contract with you, where you have given consent (for example, to receive marketing), and where we have a legitimate interest in operating and improving our services, in line with Australian privacy principles.

Sharing your information

We may share limited information with trusted service providers who help us operate our website, handle communications, process payments or deliver services. These parties are bound to keep your information confidential and use it only for the services they provide to us. We do not sell personal information.

Cookies

Our website uses essential cookies for core functionality and optional analytics cookies to understand performance. You can manage cookie preferences via the cookie banner or your browser settings. Details are available in our Cookie Policy.

Data retention

We keep personal information only for as long as necessary for the purposes set out in this policy, including legal, accounting or reporting requirements. When no longer required, we take reasonable steps to de-identify or securely delete the information.

Security

We use reasonable technical and organisational safeguards to protect personal information from unauthorised access, alteration or disclosure. No method of transmission or storage is completely secure; we encourage you to contact us if you believe your information has been compromised.

International transfers

Some service providers may process data outside Australia. Where this occurs, we take steps to ensure appropriate safeguards are in place and that providers handle information in line with this policy.

Your choices

• Access and correction: you can request a copy of the personal information we hold about you and ask us to correct inaccuracies.
• Marketing: you can opt out of marketing emails by using the unsubscribe link in any message.
• Cookies: you can adjust preferences in the cookie banner or your browser settings.

Children

Our services are not directed to children under 16. If you believe a child has provided personal information to us, please contact us so we can remove it.

Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a revised effective date.